Jacques Horovitz, Professor of Service Strategy, Service Marketing & Service Management at IMD, one of the world's leading business schools says :
1. Decisions: If you do not want a 'no' or procrastination, give him/her a hand
2. Manage her time: You may represent only 1% of her problems, don't make it as if it is 100%.
3. An opinion: If you ask for her opinion, she will always have one
4. Information: It is not data.
5. Problems: Don't just come with problems, come also with solutions.
6. Assumptions: Do not assume she knows as much as you do, but assume she can understand;
7. Delegations: Constantly test the waters.
8. Promises: Do not promise what you cannot deliver, and avoid surprises, trust is at stake
9. Differences: Manage differences in culture
10. Trust: Don't be sloppy in your documentation. It undermines trust
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